Privacy Policy

Nagappa Services Pvt Ltd (“Company”, “we”, “us”, or “our”) owns and operates the TaxiBy platform, including the TaxiBy User App and TaxiBy Driver App (collectively referred to as the “App”), along with its website and related services (collectively, the “Platform”).

TaxiBy is a technology platform designed to facilitate ride discovery, booking, and coordination between passengers and drivers. The TaxiBy User App and TaxiBy Driver App are provided as free-to-download applications intended for use as-is.

Note: While the Platform and apps are free to access and use, transportation services booked through TaxiBy may involve payments. These payments are typically collected directly by drivers or service providers upon completion of the service. TaxiBy does not process in-app payments unless explicitly stated.

TaxiBy, operated by Nagappa Services Pvt Ltd, is committed to protecting your privacy and ensuring the secure, transparent, and lawful handling of your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you access or use the Platform as a Passenger, Driver, Corporate Client, or authorised employee.

The Company acts as a Data Fiduciary under the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and applicable rules.

By accessing or using the Platform or Apps (TaxiBy User App and TaxiBy Driver App), you consent to the collection, processing, and use of your personal data as described in this Privacy Policy. If you do not agree, you should not access or use the Platform.

We process personal data only for lawful purposes, based on your consent or other legitimate uses permitted under applicable law.

1. Information We Collect

We collect the following categories of personal data necessary to provide our transportation facilitation services:

Account and Profile Data: Name, mobile phone number, email address, profile photo (optional), date of birth (for age verification where required).
Verification Data (especially for Drivers): Driving licence, vehicle registration certificate, insurance documents, fitness certificate, commercial permits, background verification results, and government-issued ID proofs (e.g., Aadhaar, where legally required for verification).
Location Data: Precise or approximate geolocation data from your device when the app is in use or background location is enabled.
Ride and Transaction Data: Pickup and drop-off locations, trip details (date, time, distance, fare), ratings and feedback, ride history, complaints or support interactions.
Payment Data: Payment method details (processed securely via third-party gateways; we do not store full card numbers or sensitive financial data).
Device and Usage Data: Device type, operating system, IP address, unique device identifiers, app version, crash logs, and usage patterns.
Communications Data: Messages sent through the app, call recordings (for support calls), and in-app chat history.

We collect this data directly from you, your device (with your permissions), during rides, and from third-party verification or payment service providers where necessary.

2. How We Use Your Information

We use your personal data to:

  • •Facilitate ride bookings, match you with Drivers, provide real-time tracking, calculate fares, process payments or payouts, and deliver receipts/invoices.
  • •Verify identities and ensure platform safety and compliance (e.g., background checks for Drivers).
  • •Improve service quality, personalise your experience (e.g., suggested routes or notifications), and analyse usage trends (using aggregated or anonymised data).
  • •Communicate important updates, ride confirmations, promotions (with opt-out option), and support responses.
  • •Detect and prevent fraud, abuse, or safety risks.
  • •Comply with legal obligations, respond to government requests, resolve disputes, and enforce our Terms and Conditions.

3. Location Data Usage

Location data is essential for our core services. We collect and use it to:

1
Match Passengers with nearby Drivers.
2
Provide accurate ETAs, navigation, and real-time ride tracking.
3
Enhance safety features (e.g., sharing live location with trusted contacts if enabled).
4
Analyse traffic patterns and improve service availability in Coimbatore and surrounding areas.

We access precise location only when required for an active ride or when you enable background location. You can manage or disable location permissions in your device settings at any time, though this may limit ride-matching accuracy and certain safety features.

4. Payment Information

We facilitate payments but do not store sensitive payment card details. Payment information is processed securely by third-party payment gateways compliant with PCI-DSS and RBI guidelines. We collect only transaction metadata (e.g., amount, date, payment method type) for record-keeping, receipts, and dispute resolution.

5. Data Sharing With Drivers

To complete rides, we share limited personal data with the matched Driver (or Passenger, as applicable):

  • Name and profile photo (if provided).
  • Pickup and drop-off locations.
  • Phone number (for coordination, masked or temporary where possible).
  • Ride-specific details (e.g., instructions, ratings after the trip).

This sharing is strictly for ride completion and ends once the trip finishes.

6. Third-Party Services (Maps, Payment Gateways)

We engage trusted third-party service providers to support our Platform:

Maps

Map and navigation providers (e.g., Google Maps) for routing and location accuracy.

Payments

Payment gateways for secure transaction processing.

Infrastructure

Cloud storage, analytics, and verification services.

These providers are bound by confidentiality agreements and process data only for the specified purposes. We do not authorise them to use your data for their own marketing or unrelated activities.

7. Data Security

We implement industry-standard security measures, including encryption of data in transit and at rest, access controls, regular security audits, and employee training. While we take reasonable steps to protect your data, no online service is entirely risk-free. In the event of a data breach, we will notify affected users and the Data Protection Board of India as required by law.

8. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this Policy or as required by law:

Account and profile data: For the duration your account is active, plus a reasonable period after deletion for legal or safety reasons.
Ride and location data: Up to 7 years for dispute resolution, insurance claims, or regulatory compliance.
Verification documents: Retained only until verification is complete or as mandated by transport authorities.

After account deletion: Data is erased or anonymised within 90 days, except where retention is required for legal, fraud prevention, or safety purposes.

9. User Rights (Data Access / Deletion)

Under the DPDP Act, you have the right to:

1
Access your personal data held by us.
2
Correct or update inaccurate data.
3
Erase your data (subject to resolution of pending rides, payments, or legal obligations).
4
Withdraw consent for processing (may limit service use).

To exercise these rights, contact us via the app settings, email support@taxiBy.in, or write to our Grievance Officer.

10. Cookies and App Permissions

Our Platform uses cookies and similar technologies on the website for functionality, analytics, and security. The mobile app requests device permissions (e.g., location, notifications, camera for document uploads or photos, storage, phone for calls) to enable features like ride tracking, OTP autofill, and emergency sharing. You can review and manage permissions in your device settings.

11. Data Transparency

We are committed to openness regarding our data practices to build and maintain user trust:

  • •This Privacy Policy is written in clear, plain language and is easily accessible in the app and on our website.
  • •We provide in-app access to key data summaries (e.g., ride history, ratings, basic profile information).
  • •We do not engage in opaque algorithmic pricing or decision-making without a lawful basis.
  • •Material changes are notified prominently via in-app banners or email at least 7 days in advance.

12. Account Deletion Policy

User App (Passengers & Corporate Clients)

You can request account deletion via in-app settings or by emailing grievance@taxiby.in.

Before deletion:

  • Complete or cancel all active/scheduled rides
  • Settle any outstanding fares or fees

Once approved, data will be deleted or irreversibly anonymised within 90 days.

Driver App (Registered Drivers)

You can request account deletion via Driver app settings or by emailing grievance@taxiby.in.

Before deletion:

  • Complete or cancel all accepted/ongoing rides
  • Settle all pending earnings, incentives or settlements
  • Resolve any open complaints or verification matters

Once approved, data will be deleted or irreversibly anonymised within 90 days.

13. Contact Information (Grievance Officer)

Nagappa Services Pvt Ltd

Email: support@taxiby.in

Address: No.30 Robertson Road, R.S Puram, Coimbatore - 641002

Phone: +91 7200-40-50-60

TaxiBy Is Committed To Protecting Your Privacy

We value the trust you place in us when using TaxiBy for safe and convenient rides. Protecting your privacy is fundamental to our operations.