Your Safety is Not a Feature.
It is Our Foundation

At TaxiBy, safety is not an option. It is our responsibility for both riders and drivers in every trip.

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Safety at TaxiBy
Safety Commitment

24/7 Monitored Rides

Our Commitment To You

At TaxiBy, safety is not an option. It is our responsibility for both riders and drivers in every trip. We take care of rider, driver, and trip safety in every ride. Every trip is tracked, every driver is verified, and every issue is handled fast.

We stand with you before, during, and after your journey.

Safety Journey

Every Ride Should Feel Safe & Secure

Our safety protocols are built into the very core of our platform, protecting you before, during, and after every trip.

Vertical Storytelling

Protocol 01

Verified Drivers Only

All drivers are checked before joining TaxiBy

Protocol 02

Real Time Trip Tracking

Every ride is tracked live for your safety

Protocol 03

SOS Button Support

Use SOS anytime if you feel unsafe during the trip

Protocol 04

Share Trip With Family

Send your ride details to your trusted contacts

Protocol 05

Verified Vehicle Details

You get driver and vehicle details before the trip starts

Protocol 06

No Driver Change Without Info

Only the assigned driver will come for your ride

Protocol 07

24/7 Rider Support

Call or message us anytime during your trip

Protocol 08

Safe Drop Confirmation

We ensure you reach your destination safely

Protocol 09

Women-Friendly Ride Option

Safer ride options available for women travellers

Protocol 010

Emergency Contact Sharing

Quick access to your emergency contacts during ride.

Driver Welfare = Rider Safety

24/7 Driver Support on Every Route
Emergency Roadside Assistance
Passenger Behaviour Monitoring
SOS Access for Drivers During Trips
24/7 Vehicle Tracking for Driver Safety
Dispute Protection & Fair Resolution
Driver Welfare = Rider Safety

Pre-Ride Safety
Checklist

Follow these simple steps before every trip for complete peace of mind.

01

Check the driver name, photo, and vehicle number on the app before boarding

02

Confirm the vehicle number plate matches what is shown on the app

03

Share your live trip details with a trusted family member or friend

04

Confirm your pickup location is correct before the driver arrives

05

Save TaxiBy's support number on your phone before your trip begins

06

If anything feels off before boarding, call us immediately and do not get in

Rider Guidelines

Safety During Your Ride

Always sit in the back seat for added safety and personal space

Keep your belongings close to you throughout the journey

Avoid sharing personal details like your home address or daily routine with the driver

Keep your phone charged and accessible during the trip at all times

Use the SOS button immediately if something feels wrong — do not wait

Call TaxiBy support directly if you feel uncomfortable at any point during the ride

Driver Standards

Every Driver's Pledge

Always verify the rider's name and booking before starting the trip

No phone usage while the vehicle is moving — zero exceptions

Follow all speed limits on city roads, highways, and hill stations

Keep the vehicle clean and ready before every trip without being reminded

Treat every rider with respect, patience, and professionalism, regardless of the situation

Report any rider misconduct to TaxiBy support immediately after the trip ends

Need Immediate Help?
We Are Here

Do not wait. Do not hesitate. If anything feels unsafe or uncomfortable at any point during your trip, contact us immediately. We respond fast, and we act faster.

Safety Support Line

Available 24/7, every day

7200-40-50-60

WhatsApp Support

Message us anytime for immediate assistance

7200-40-50-60

Email Support

For incident reports and follow-up queries

support@taxiby.in

In-App SOS Button

Immediate emergency response and escalation support.

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Help Center

Safety Questions

Clear answers about our verification process and emergency response.

Every driver goes through a thorough onboarding process that includes identity verification, driving licence validation, and background screening. No driver is assigned trips until all checks are successfully completed.
Use the SOS button on the TaxiBy app immediately. Our safety team receives an instant alert and responds without delay. You can also call our 24/7 support line directly from your phone.
Yes. The TaxiBy app allows you to share your live trip location with any trusted contact. They can track your journey in real time until you reach your destination safely.
The SOS button is available inside the TaxiBy app during every active trip. Tapping it sends an immediate alert to our safety team with your live location. In serious situations, the system can escalate directly to emergency services.
Report it to our support team immediately by calling, WhatsApp, or through the app. We take every report seriously, review the trip data, and take strict action against any driver found in violation of our code of conduct.
Yes. TaxiBy has specific safety features for women travelling alone. These include a woman's preferred driver option where available, trip sharing with multiple contacts, dedicated 24/7 support, and SOS with direct emergency escalation for serious situations.
Our team is available 24/7 for any emergency during a trip. In case of an accident, we coordinate immediate assistance, guide both rider and driver through the situation, and follow up until everything is resolved safely.
Yes. TaxiBy only assigns drivers with proven ghat road experience to hill station routes like Coimbatore to Munnar. Every vehicle is checked for brakes and engine performance before a hill trip. Our support team remains active and reachable throughout every ghat route journey.

Help is just a tap away.

View Safety Guide